Seneca Global has experience in delivering 24x7 IT Infrastructure Support targeted for the mid-market companies. Our service offerings in this area cover a variety of infrastructure support needs.

We leverage the cost effective SaaS model tools to deliver our services to the customers without adding a large cost for managing and monitoring the customer’s IT infrastructure. Our transparent technology selection adds no overhead to existing infrastructure needs and at the same time takes into account the security requirements of the organization. Our helpdesk and IT support provides:

• Dashboard view of helpdesk, monitoring and network management systems
• Scalability to add other services - inventory management, license management, patch management, data center & network management
• Well trained and experienced resources who manage monitoring and alerting for data center and network resources
• 24 x 7 support capability
• Toll free numbers for voice services
• Support for corporate, mobile and multi-location users
• Seamless fit into data center, network and complete infrastructure management solutions